Damaged, Defective, or Incorrect Items

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us by email; click here to send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. We will respond to you as quickly as possible.

Please do not discard any items or we will be unable to process a refund.

Return Shipping and Processing

If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.

We will provide free return shipping if your return is the result of our error, (damaged, defective, incorrect item, etc). A 10% re-stocking fee will be applied on all returns that are not the result of our error. In other cases, a return postage fee of $4.99 will apply.

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

 

Facebook Page

Images by Luke Martelli